Privacy Policy

1

Information we may collect

When you use AUD Gaming Casino, we may handle information that identifies you, relates to your account or is connected with your use of our services. The information collected will depend on the services you use, the choices you make and the checks that are required before or during account activity. We seek to collect information that is reasonably needed to operate the website, provide gambling services, protect players and meet our legal responsibilities.

Account and contact details

This may include your name, date of birth, residential information, username, account credentials and contact details. We may also record your preferences, communications with support and information you provide when you update your account. Some details are needed to create and manage an account, communicate with you and help confirm that your account is being used by you.

Verification and identity information

To support identity, age, location, safer gambling and anti-fraud checks, we may request verification documents or other information. This can include documents or details used to confirm your identity and eligibility to use the services. We may also receive verification results from specialist service providers where this is necessary for the relevant check.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, prevent misuse, resolve payment questions and maintain accurate financial and account records. We do not need to retain every payment detail in the same form, and information may be handled by the relevant payment service.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device characteristics, approximate location, pages viewed, access times and interactions with website features. We may also record information about errors, security events and how the website performs. This information helps us operate, protect and improve the service.

2

How we use personal information

Personal information may be used for the purposes described below. We will use information in a way that is reasonably connected with the purpose for which it was collected, with the operation of the services, or with a legal or security requirement. Where a particular use requires your permission, we will seek consent where appropriate.

• To create, administer and secure your account, including helping you sign in and maintain accurate account records.
• To provide the website and gambling services, process account activity and respond to questions or support requests.
• To complete identity, age, location, verification and eligibility checks.
• To detect, prevent and investigate fraud, money laundering, account misuse, collusion, cyber threats and other prohibited or harmful activity.
• To process or support deposits, withdrawals and other transactions, and to investigate payment issues.
• To meet legal, regulatory, tax, accounting, reporting and responsible gambling obligations that apply to the services.
• To monitor website performance, troubleshoot faults, improve functionality and understand how players use the website.
• To send service messages, account notices, security alerts and other communications needed to administer your account.
• To send promotional or marketing communications where permitted and, where required, where you have provided consent.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

We may combine information from your account, transactions, website activity and verification checks where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without a proper basis to do so. If you choose not to provide information that is necessary for account operation, verification, payments or legal compliance, some services or account functions may not be available.

Marketing choices

You may choose not to receive promotional communications. Marketing messages will generally include an unsubscribe or preference option where appropriate. You may also ask us to stop using your personal information for marketing by contacting support@audgamingcasino.best. You may still receive important non-promotional messages about your account, transactions, security or the operation of the services.

3

Cookies, service providers and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small text files or identifiers that can be stored on your device when you visit a website. They may help us keep you signed in, remember selected settings, understand website usage, maintain security, measure performance and support relevant communications. Some cookies are necessary for core website functions, while others assist with analysis or preferences.

You can manage, block or delete cookies through the settings of your web browser. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be retained. Browser controls vary, so you should review the instructions or help information provided by your browser. Changing cookie settings does not necessarily remove information already held in your account or service records.

Sharing information

We may share personal information where reasonably required to provide the services, protect players, process transactions or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other service providers that assist with website operations.

Service providers are expected to handle information only for appropriate purposes and to apply suitable protections. We may also disclose information where required or permitted by law, in response to a lawful request, to assist with an investigation, to enforce our terms, or to protect a person from harm. We do not sell personal information as a standalone product.

Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse and disclosure. Security measures may include access controls, monitoring, authentication procedures and safeguards applied by relevant service providers. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep account credentials confidential and contact support promptly if you suspect unauthorised activity.

4

Retention and account closure

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, for account administration, dispute handling, security, auditing and record keeping, or as otherwise required or permitted. The period depends on the type of information, why it was collected, whether an account remains open and whether there is an ongoing issue or legal requirement.

Closing an account does not always mean that all information can be deleted immediately. Some account, identity, transaction, payment, security and communications records must be kept for a period required by law, even after an account is closed. Other information may be securely deleted, anonymised or placed beyond ordinary use when it is no longer needed. Retained information will continue to be protected and used only for appropriate purposes.

If you ask us to close an account, we may need to complete outstanding checks, transactions, disputes or legal record-keeping steps before the request is finalised. Account closure may also affect access to account history or services. We may retain a limited record of your request and the action taken so that we can demonstrate that it was handled appropriately.

5

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may be able to ask us to access or correct personal information we hold about you. You may also be able to request deletion of your information, ask questions about how it is used, or withdraw consent you previously gave for marketing. These rights may be subject to exceptions, including where information must be retained for legal, security, fraud prevention, dispute resolution or account administration purposes.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@audgamingcasino.best. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity before responding, particularly where the request involves account details, identity documents or transaction information.

1. Access: ask for information about the personal data we hold about you and, where available and appropriate, a copy of that information.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details.
3. Deletion: ask us to delete personal information that is no longer needed or where deletion is otherwise available. We may need to retain some records for required legal or security purposes.
4. Marketing withdrawal: ask us to stop using your information for promotional communications or use the unsubscribe option in a marketing message.

We will consider each request and respond within a reasonable time. The response may depend on the nature of the request, the information involved and any applicable exceptions. If information cannot be deleted or changed, we will explain the relevant reason where appropriate. You should contact us promptly if you believe information linked to your account is incorrect, has been misused or has been accessed without authorisation.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, information practices or legal requirements change. The updated version will apply from the date it is published on the website, unless a different date is stated. We encourage you to review this page from time to time. If a change is important to the way your information is handled, we may provide an additional notice through an appropriate account or service channel.